Housing Counseling helps hundreds across the community

While we count each of our services as important, it could be argued that our Counseling Services just may be our most popular and most necessary.  

In the 2017 calendar year, HOME, Inc. responded to 2,293 calls and 89% of those surveyed indicated that the resources, information and counseling provided to them helped them resolve their housing issue. Tenant rental counseling accounted for 83% of those calls with 1,811 calls serving 1,145 individual clients. 

Calls come from all areas - homeowners, potential homeowners, renters and landlords.  Government agencies use this as a resource for answering questions about how to help individual clients. This ensures our topics cover a lot of areas.  For example, our calls include:
  • Renters wanting to understand their rights in requesting maintenance and repairs.
  • Helping landlords find creative solutions to tenant issues outside of the court, code enforcement or small claims processes. 
  • Potential homeowners seeking information about how to move from rental to homeownership.
  • Near homeless families and individuals seeking resources. 
For more information about our counseling services, contact us at 515-243-1277, option 1.  Our office hours are Monday - Friday 8:30 a.m. - Noon and 1 - 4 p.m. Our voicemail is available 24/7 and calls are returned in the order received. For calls received Monday - Thursday, we typically will return calls within 24 hours.

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